Silhouetted figure facing a large glowing chat interface with dramatic backlighting - hero image
Bobine 04

AI Chatbot

A conversational assistant that actually understands the product -- and knows when to hand off to a human.

Role
AI Assistant
Discipline
Conversational UX, Knowledge Systems
Stack
LLM, Knowledge Base, Guardrails, Source Citation
Year
2025
Le brief

A voice for the brand

We built a retrieval-grounded assistant trained on the client’s own knowledge base, so answers are accurate and on-brand rather than generic.

Guardrails keep it honest — it cites sources, admits uncertainty, and escalates to a person the moment a conversation needs one.

  • Retrieval-grounded answers from the client’s knowledge base
  • Source citation and uncertainty handling built into every response
  • Automatic escalation to a human when the conversation requires it

"Helpful, honest, and never pretending."

-- Build philosophy